Now in my 4 hour waiting for my phone last week, a like mind and I had a good long talk about how terrible the service is and the past situation with cells and internet before competition came. We had discussions at length that the LOGISTICS MANAGER of TSTT (if there is such a position if NOT there SHOULD BE ONE) should taken outside to the nearest tree and hung cause you have your services reps on ONE side of the building space, they take information on PAPER (REAlly??? PAPER? as in killing trees? but don't they SIT in front of COMPUTER KIOSKS???) then after THEY fill out on said paper whatever info they direct you to the CASHIER on the OTHER SIDE OF THE SPACE? but wait it gets better...THe cashiers are tending to 2 sets of ppl, those PAYING BILLS and those being attended to be service reps... there are 3 or more cashier stations but usually NEVER MORE THAN 2 CASHIERS....So whilst you're IN LINE waiting to pay the person who is/was attending to you is WAITING ON YOU TO COME BACK TO CONTINUE because GOD FORBID they are ohh... PRODUCTIVE and MULTITASK by attending to another customer in the MEAN TIME cause ALL they do is WRITE DOWN INFO. Also after EACH customer they process they have to take their MANDATORY walk/break/GOD ALONE KNOWS to the BACK room past the security doors OUT OF SIGHT for at least 2-10 minutes before they can THINK to process another customer.So in light of ALL THESE STUPID RIDICULOUSLY PAINFULLY OBVIOUS flaws in WORK FLOW we though of various solutions that CLEARLY the OVERPAID, UNDERWORKED, SELF ABSORBED, LAZY @$$ TSTT workers (Management particularly) did not conceive of, we thought of the following:1. Customer Kiosks where you can go through a computerized system to LOG, FILL and MOSTLY process your case. So fill in ur name, address, obviously the first menu is to select a task to perform (buy new phone, get replacement sim, transfer accounts, etc). So that BY THE time you get to the customer service rep they have ALL ur info from your 'TAKE A NUMBER' and they doh need to WRITE SHIT they can PRINT IT IF ABSOLUTELY NECESSARY TO KILL MORE TREES. 2. Have LINX machines at the KIOSK AND/OR the CSR so that you can do your transaction IMMEDIATELY, SHOULD you NEED to pay with CASH you would have indicated that in the SELF SERVICE KIOSK so that they can just verify your payment and direct you to the cashier. IN THE MEAN TIME THEY GO AHEAD PROCESSING THOSE THAT HAVE LINX OR VISA3. HIRE ppl that DO NO HAVE BLADDER PROBLEMS to work your CSR cause OBVIOUS ALL their CSRs have bladder or intestinal issues to be going to the back room EVERY 5 FREAKING MINUTES. KEEP THOSE MOFOS in the $%^&ing BACK where they CLEARLY WANT TO BE.Those are just some of the simple ideas but that might be productive and who the hell wants to follow our countries watchwords? WHY SHOULD WE when we could be PALANCING right?On a completely unrelated note, unfortunately I didn't get a pic this time... well I did but it was blurry so fiah. Coming from a flyover this morning approaching where all teh DOUBLES vendor trucks are and this grey PBD lancer is parked in front of one such establishment with his ENTIRE FCUKING TRUNK in the ROAD. Not that he doesn't have space, NOT that he couldn't have parked a little further up OR down to get a PROPER PARK so I am inclined to believe its just because he's too $%^&ing IGNORANT and LAZY to move his hands and feet a little more. Sadly again... his ethnicity did NOT fail to follow the stereotype.
