"Hello, I'm sorry to hear that you haven't received your product key for the "Titanfall [Online Game Code]." Please know that this is already a known issue as we're currently facing a technical issue on this. So, we've forwarded this to our technical team and they are working on taking care of it. Situations such as this are rare, and our goal is to help resolve any problems you encounter as quickly as possible. Errors like this are usually corrected shortly after they're reported. I’ll personally follow up and once the issue is resolved I’ll write back to you immediately. Be assured that the issue will be resolved soon and you'll be able to access your purchase without encountering further trouble. Thanks for giving me time to find the best solution. We really appreciate your patience and understanding in this regard. Best regards,Venu P."
Once Electronic Arts involved, there's always a certain level of fail to be expected. SM-N900 | VN ROM v8.1 (KitKat 4.4.2) | SwiftKey | Tapatalk Pro
06:30 PM(GMT) Rommel(CSA): Thanks.06:31 PM(GMT) Rommel(CSA): I've checked the information and I can see that the reason that you haven't received the code yet is because of the pending payment method issue.Did you contact your bank to authorize this charges?06:31 PM(GMT) Matthew Hypolite: I've ordered from amazon numerous timesi've never had to contact the bank, they auto-ahtorize everything from you guys.06:31 PM(GMT) Rommel(CSA): I can see that the order payment method is still on process.06:32 PM(GMT) Rommel(CSA): Once it was authorized, that's the time you will be receiving the code.06:32 PM(GMT) Matthew Hypolite: can this order be canceled and one remade?06:33 PM(GMT) Rommel(CSA): Yes since the charge haven't processed yet. 06:33 PM(GMT) Matthew Hypolite: i've just logged onto my online banking06:34 PM(GMT) Rommel(CSA): The charge that is showing on your account is only an authorization and not the actual charge,06:34 PM(GMT) Matthew Hypolite: ok06:34 PM(GMT) Rommel(CSA): Would you like to cancel this order?06:35 PM(GMT) Matthew Hypolite: yes, because im not seeing any attempt at the order on my online bankingnothing held, nothing pending, nothing processed06:35 PM(GMT) Rommel(CSA): Oh I see.Let me go ahead and cancel and you may reorder the item.06:35 PM(GMT) Matthew Hypolite: ok06:35 PM(GMT) Rommel(CSA): I've cancelled the order already.06:36 PM(GMT) Rommel(CSA): You won't be charged for it.06:36 PM(GMT) Matthew Hypolite: can you hang on whiles I try to re-order?06:36 PM(GMT) Rommel(CSA): Sure.06:37 PM(GMT) Rommel(CSA): Take your time.06:39 PM(GMT) Matthew Hypolite: it workedgot key instantly06:39 PM(GMT) Rommel(CSA): Great!06:39 PM(GMT) Matthew Hypolite: thanks a lot!06:39 PM(GMT) Rommel(CSA): It is good to hear.You're most welcome. I hope I was able to provide you resolution and assistance today. Is there anything else I can assist you with? 06:40 PM(GMT) Matthew Hypolite: no thanks, im good. have a nice day.06:40 PM(GMT) Rommel(CSA): It is my pleasure assisting a valued customer like you today. Thank you for contacting Amazon. You take care and have a wonderful day. Goodbye.
