Data retrival

[QZA]

I have a 1TB WD USB external drive that fell, when I plug it in the light flashes and I can feel it spinning but it does not appear on the list of drives. However in the system tray under safely remove and eject data the drive appears and I can click remove and I get the relevant prompt that it's now safe to remove.

What I need is someone to either get the drive to work or to get the data off the drive. If the drive itself can't be saved I would of course purchase a new drive from you to place the retrieved data on.

[rassmatic]

Where are you located?

[QZA]

Princes Town

[Saxito Pau]

Any knocking sounds from the drive? If yes, you in some trouble. If no, then you can open the external drive and hook up drive internally in a PC or to another external HDD dock

[QZA]

no knocking it behaves just as before just not showing up as a drive

[rassmatic]

You can try what Sax said and install it on your PC to see if you can retrieve the data that way. If you can't and you're in the Eldorado/Tunapuna anytime soon, I can see what I can do for you.

[QZA]

ok thanks can you direct me to a tutorial?

[TriniXaeno]

No worries Qza. We can take care of that for you.

1st level data retrieval on a dead hard drive isn't costly but is very time consuming. You'll need to give us a couple days with it.

2nd level data retrieval is a very expensive and takes even longer, (two weeks). Involves retrieving data from the platters directly in a vacuum environment. No charge for this one if it is not successful.

I only recommend going to the second level if the data is of utmost importance.

[QZA]

Guys you all are llife savers, lol or at least data savers haha. I'll link up. Many thanks.