We will establish a set of criteria and perform those tests across all the available connection options on the island.
For example.
Tech Support. We place a call to the publicized tech support number. One call during the day, one call after hours.
Note how long they take to respond. Ask for a technician to come out to repair a faulty internet modem, note the timeframe they propose.
Etc...
Latency would be easy.
Pick three public servers.
Say
www.carigamers.comwww.google.comand
www.cariszone.comSee what sort of response times.
Run the speedtest to an Atlantic based server in the states.
Note the results.
Etc...etc...
Feel free to contribute any ideas you have for the test scenarios as well.
Feed back and input welcome.